Product return form
If you purchase damaged/non-compliant goods, you have the right to return them within 14 (fourteen) days from the date of delivery. In the case of damaged goods, the money will be returned or the goods exchanged for an equivalent goods.
Please note that certain items cannot be returned by the Buyer (for a complete list of these items, see Clause 8.4.2 of the Terms of Use)
Please note that certain items cannot be returned by the Buyer (for a complete list of these items, see Clause 8.4.2 of the Terms of Use)
In case of online payment, returns are made via DPD pick-up lockers.
If you paid in pharmacy, returns are handled by our pharmacies where order was delivered. Please note that you will need cash receipt.
When returning the product, it must not be opened and/or used, the product must be in the original packaging, the protective films must not be torn off, etc. (this paragraph does not apply to defective goods), the goods must be in the same set as received by the buyer.
When returning the shipment, it is necessary to fill in the return form. Procedure for filling in the form:
- Enter the 6-digit order number as well as the phone number specified in the order. Click "Find an order";
- A new page will open showing the goods included in the order;
- Tick the item you want to return and the reason for the return.
Please wait for the confirmation of the return request. After receiving the confirmation, you will receive a notification by e-mail with further instructions.
After filling out the form, send the goods to us within 14 days of receiving the order.
If the payment was made online, after returning the product to the warehouse, the refund will be made to your bank account within 14 days.